Your team, working. The IT, out of the way.
When something breaks, your staff need it fixed, not a ticket number. We pick up, work out what's actually wrong, and get people moving again. Most issues we sort remotely in minutes. The ones that need hands, we come to you.
What user support covers.
Everything below is part of the service. No upsell tiers, no surprises.
Remote support
Screen-shared fixes for the day-to-day: software misbehaving, a printer that's dropped off, a login that's stopped working. Usually sorted while you're still on the call.
On-site visits
For the problems you can't fix down a phone line, an engineer comes to your premises with the kit to put it right on the spot.
One point of contact
One person who knows your setup. No queue, no script, no explaining the same problem three times.
Staff training
We show your team how to get the most from the tools they already have. Fewer repeat problems, more confident users.
Three steps, no drama.
Get in touch
Email us and describe the problem, or what you're trying to build. No jargon needed.
We take a look
Remotely or on-site in South Yorkshire, we work out what's actually going on and what it'll take.
Fixed, or built
We put it right and tell you straight what we did. No mystery, no padding on the bill.
Thank you for all of your work on this, what you have done has made a huge difference. Great work as always.
John
Thurgoland Primary School
The rest of what we do.
Tell us what's broken. Or what needs building.
An email costs nothing and usually saves a morning of guesswork.